Shipping Protection

At our pawsome company, we believe that getting your animal-friendly products should be as stress-free as a belly rub. That's why we offer FREE delivery worldwide – ensuring animals everywhere are kept safe and healthy.

All orders placed before 12pm (AEST), Monday to Friday, will be packed with love and dispatched to you the same day. All items dispatched come with tracking included. Following dispatch we’ll send you an email with your tracking number. You can track your order from dispatch to delivery at: auspost.com.au and tools.usps.com

Our team needs a catnap now and then; all orders placed on Australian public holidays and weekends will be processed next working day.

We've partnered with Australia Post to ensure your parcel arrives safely and in a timely manner. If your pet is eagerly waiting at the door, express shipping is also available at an additional cost.

Due to our global service, delivery times may vary. We always strive to get your orders to you as quickly as possible, ensuring they arrive in purfect condition.

Thank you for choosing us for your pet supply care needs. We're excited to be part of your pet's journey to a safer, happier and healthier life!

Business hours:
8:30am – 5:30pm Melbourne time
Monday to Friday (closed public holidays)

Phone: 1800 755 303(AUS & NZ)

Email: hello@petcontrolhq.com.au

During business hours we aim to respond within a few hours. If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.