All of our products are fully backed by Australian manufacturer warranty. Each product we sell comes with automatic guarantees that cannot be excluded under Australian law.

In the unlikely event your product develops a fault under warranty, we will repair or replace the item at no cost to you. The buyer is however responsible for the shipping cost of the return and replacement part being sent to them.

Should the item you receive be faulty in any way, please contact us at hello@petcontrolhq.com.au and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.
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