Yes. If you purchase multiple items in a single transaction, we will be able to combine them into a single delivery and save you more. Use Add to Cart button, and you will be able to see what discounts apply before you are committed to buying.
All orders dispatched come with tracking. We will email your tracking number as soon as your item has been sent. You can track your order by clicking on the Australia Post Tracking URL: https://auspost.com.au/parcels-mail/track.html#/track and entering in your tracking number.
Your order will be delivered via Australia Post in most cases. For large and heavy items, a courier service will be used. Once your order has been dispatched, Pet Control HQ and Pet & Livestock HQ will email you your tracking number so you can monitor your parcel.
Once your payment has been received and cleared we will ship your item within 1 business day. To work out how long it will take to reach you, please refer to our Delivery page or check the estimated delivery time within the listing.
Orders sent via Australia Post can be delivered to a PO Box address. However, for larger items where a courier service is required we will require a physical address. Please check the delivery service offered at checkout and make sure you provide a street address to avoid any delays.
Sorry, pickups are not available.
Yes we deliver our products worldwide. For New Zealand orders we offer a flat fee shipping rate dependant on the size and weight of the item/s. We have a 1 day handling time. Delivery charges vary for different countries. To determine the exact amount for postage to your country please refer to the postage option in the listing or contact us directly at sales@petcontrolhq.com.au
Yes. Please refer to our Warranty page for full details.
In the unlikely event that your product is faulty or defective, please contact us immediately at support@petcontrolhq.com.au . We will then advise you on the best course of action. Usually, you will be required to send the faulty item back to us with the shipping charges paid by yourself. We will then assess the item and either repair or replace it. We will then pursue a claim with the manufacturer.
In the unlikely event that you aren’t entirely satisfied with the product please contact us at support@petcontrolhq.com.au and we will help out as quickly as possible. We offer a 30-day money back guarantee for non-warranty returns.
Maybe. If you let us know you need to cancel the order before we have packed and dispatched it, we can cancel your order and refund you under our 30 day money-back guarantee. However, once the order has been sent, we can only refund you once the order is returned to us in brand new unused condition. You will need to return the item to us at your expense using a tracked service.
We are an Australian registered company located in Melbourne, Victoria.
By Phone: Within Australia & New Zealand: 1800 755 303, or within USA & Canada: 855 650 0730. Email: hello@petcontrolhq.com.au. During business hours we aim to respond within a few hours.
Reset the collar battery

The dog collar has 2 x IC components. Once component “talks” to the dog fence and the other IC component “talks” to the remote. If the dog fence system is not working i.e. collar is not emitting a shock for the dog fence function then the IC component that “talks” to the dog fence then the IC component has been damaged. Damage occurs if: The owner drops the collar several times.

The dog continuously bangs the receiver against a hard surface i.e. a wall, the ground a fence, a rock, etc.

In these scenarios, we will replace the product under goodwill as long as the collar was purchased within the past eight months. Even if we replace the collar for free, we will still charge shipping. If a customer complains in a “hard” tone, we will replace the collar for free if the purchase was made between eight to 12 months before, still shipping will be charged.

We will not charge for the collar nor shipping within the first 60 days of purchase.
Possible reasons

The transmitter box is damaged It could be a power outage/lightning strike/power surge that damaged the device No warranty. The customer will need to buy another transmitter box if the purchase was more than eight months ago; we could still provide a discount to the customer depending on how long ago they bought it. If customer purchased system within first 45 days we will replace at no charge however will charge for shipping. There is a break in the wire loop Disconnect the cables, use brand new wire and make a small close loop (20 mts), if the transmitter box stops beeping then there is a break somewhere along the boundary wire however if the transmitter box continues to beep then it means that the transmitter box has malfunctioned due to above.

If the transmitter box is set in number 1 or number 2 it will emote a chirping noise like a cricket because the level is too low for the amount of wire used in the boundary layout; we need to level up the transmitter box and see if it continues beeping.
The dial on the transmitter box is the distance between the wire and the collar when the collar will start shocking the dog, the dial on the transmitter box has nothing to do with the intensity of the shock emitted.

You will only use the number 10 only for 10 acres areas. If the customer uses between 100 to 600 should not be higher than level 6.

Meters (100m minimum) Dialer
150m 3
300m 3-4
450m 5
600m 6
750m 7
10 acres 10


80 cm to 2m is the range between the collar and the wire in which the dog can receive a correction (shock)
This could happen if the length of the wire is too little (below 80m); the customer will need to connect the resistor between the transmitter box and the wire. Connect the resistor to the transmitter box (either the red or black terminal point) and the other end of the resistor to the cable. Refer to user manual pages 30-31.

If there are underground electrical cables or overhead electrical cables or telephone cables where the boundary fence wire has been laid this will cause the collar to shock the dog in the safe zone due to the frequency emitted from the electrical wires. The boundary wire cannot be laid on top of the electrical wires the wire need to be laid at least 3m away from any electrical wires to avoid interference.
Reset the battery, disconnect the battery for 10 seconds (95% success rate). The collar battery last between 24-72 hours in dual mode and can last up to 7 days in single mode. We recommend to customers if they are going to be away from home and not using the remote then they should have the collar set in single mode to prolong the battery life.
If the boundary wire the customer is using is greater than 150m; we need to ask what wire the client is using. The wire that comes with our kit is only 150m. If the customer is not using our wire throughout their installation this will cause the system to be ineffective as the wire may have a different composition or thickness to our wire. Also by using wire of different thickness throughout the boundary layout it will cause the transmitter box to burn out over time. Clients cannot mix wires of different compositions or thicknesses. 20-gauge (AWG) thickness single core solid copper is what comes with our kit. The system will only work with the 20-gauge thickness single solid core copper.
There is no need to bury the wire. The wire can be placed above the ground inside a conduit to protect the wire. We recommended using either a garden hose pipe or poly pipe as a conduit. The wire can also be mounted to an existing fence as long as the fence in not made of solid metal sheeting (i.e. color bond/zinc fence) because it interferes with the signal emitted by the transmitter box . However, they can use a chicken wire mesh fence or barbed wire fence. If solid metal fence is used the wire must be placed at least 3m away from the fence.

If they place the boundary wire below the ground, place it between 10 to 15 centimeters below the ground.
The transmitter box needs to be placed at least three mts away from any major electrical appliances i.e. refrigerator, air conditioning unit, antennae cable, etc. The wire needs to be placed at least 3 meters away from an electric fence The system will not work in below zero conditions You cannot place the transmitter box directly on metal i.e. a metal shed as metal insulates the signal emitted from the box. You need to have a barrier between the transmitter box and the metal shed. We recommend using at least a 10cm block of wood and placing the transmitter box on the wood and the wood on the metal shed. The wood will insulate the transmitter box.
In order for your collar to work with your remote you need to have the collar in dual mode i.e. remote and dog fence mode. The green LED light on the collar must be flashing one green light every 5 seconds. To change your collar from single to dual mode press down on the power button until the green LED light on your collar turns to red then release your finger immediately off the power button. Once you have your collar in dual-mode (green LED flashing once every 5 seconds), press the dog selection button, i.e., 1, 2, or 3, and then the vibrate button with the collar in the on position, and you will see which dog selection button is paired to your collar. If none of the dog selection collars work with your remote, it means the collar is unpaired. Please find below instructions on how to pair your collar to the remote control:

- Please turn on both your remote and collar. Please have them NOT plugged into a charger but containing some charge.

- The collar needs to be in an unpaired state. If your collar is in an unpaired state, then the green light on the collar will be flashing continuously, and it is ready to be paired. If the green light is not flashing a continuous green LED, then the collar is in a paired state, and you will need to unpair the collar first before pairing it.

To unpair:
On the remote, please press the bell and lightning bolt buttons at the same time (top right and third from the top right) until the numbers on the remote screen are running and with the remote antenna over but not touching the collar metal prongs press either buttons 1,2 or 3 until a beep or two occurs.
Then press the bell and lightning bolt buttons simultaneously (top right and third from the top right) until the numbers on the remote screen stop running.
This should unpair the collar, and the green LED light on the collar should now be flashing continuously.

To pair:
To pair the remote to the collar, please press the plus and lightning bolt buttons at the same time (top left and third from the top right) until the numbers on the remote screen are running and with remote antenna over but not touching the collar metal prongs press either buttons 1,2 or 3 until a beep or two occurs.
Then press the Plus and lightning bolt buttons simultaneously (top left and third from the top right) until the numbers on the remote screen stop running. The collar should now be paired.

To Test:
Please press buttons 1,2, or 3 on the remote (whichever you paired the collar to) and then press the vibrate button (second row down on the right). If the collar vibrates, then it is paired.

PS. To pair another collar to the remote please first unpair the second collar from the remote and then pair it again to the remote accept a different selecting dog selection button to the first collar you paired. You can pair a maximum of 3 collars to the remote.
Instead of turning off the fence function on your collar indoors, please try the following steps below, which I believe will resolve the issue you are having with your collar indoors.

1. Please turn off your fence transmitter box at the power supply.

2. Test the receiver collar indoors and see if the collar stops beeping and vibrating.

3. Please connect the resistor to the transmitter box (you can refer to page 1 to see what the resistor looks like and page 30 of your user manual to see how to connect the resistor to your transmitter box).

4. Once you have connected the resistor to the transmitter box, please turn on the fence transmitter box and test the receiving collar indoors to see if there is any random beeping and vibrating.
Our Deluxe System:

- The system has three automatic levels of progressive correction (i.e. shock).

- The collar is waterproof (IPX7 Rated), so your dog can go swimming with the collar on and the strap is made of robust PU material. Your dog can go swimming for 30 minutes at a maximum depth of 1m.

- The system covers up to 10 acres.

- The collar battery is rechargeable.

- The wire used for this system is much thicker than any other wire sold with an electric dog fence & is heavy duty and robust.

- The system is unique it can be used as a standalone electric dog fence system or a combination electric dog fence system and remote dog training collar. The remote is an optional extra and can be purchased from us. The remote has nothing to do with the dog fence function and is fantastic for remote dog training i.e. off-leash training, anti-bark, nuisance behavior, digging up the vegetable patch, digging under the fence, pulling washing off the line and even inside if your dog pulls food off the table, etc.

- The system has been designed for stubborn & hard to train dogs.

Our Standard System:

- The system has four levels of manual correction.

- The collar is waterproof (IPX4 Rated), the collar is water resistant and the strap is made of nylon.

- The system covers up to 10 acres.

- The collar battery is rechargeable.

- The wire used for this system can be 1mm thick or 1.6mm thick. Our wire is much thicker than other wires sold with an electric dog fence but marginally thinner than our deluxe wire. The 1.6mm wire is robust and durable. We only recommend the 1mm wire if you are good with DIY as the 1mm wire can be tricky to work with.

Please note for all our system we do not recommend purchasing wire elsewhere as wire with different composition and thickness can cause the system to operate ineffectively and could result in the transmitter burning out over time. We will not warranty the transmitter box if you use wire purchased elsewhere.
1. Please disconnect your entire cable loop network from the transmitter box terminal points and connect only a short test loop of leftover new cable, say 30 Ft.

2. Turn the transmitter dial up to 5.

3. Test your collar using the test bulb provided (refer to user manual pg 1 if you are uncertain what the test bulb looks like) and walking towards the wire with the collar being turned on and using the test bulb on the metal prongs. You should see the orange test bulb light up when you near the wire, indicating the collar is shocking. Walk away from the wire and then back towards it to see the collar react each time you near the wire. Please note the collar has an auto-protection mode, so if it remains by the wire for longer than 8 seconds, it will stop shocking. Please note that the orange test bulb light may not be seen clearly in broad daylight, so try doing the test at dusk or lower light environment.

4. If all works fine on the short loop test, connect your existing loop cable network and do the same tests by testing various loop sections.

5. If the test bulb does not light up, please move the transmitter box to another location and redo the above steps.
Remove the back case of the collar by removing the four screws. We recommend doing this over a bowl as the screws are very small, and you don’t want them to go missing. Remove the case, and you will notice a battery. Do not remove the battery. You will see 2 wires attached to the battery (red and green wires). Follow your fingers along the wires until you get to a white clip. Unclip the wires. Leave it unclipped for 10 seconds, and then reclip it. Place the case back on the collar and re-screw it. Turn the collar on and see if that resolved your issue with the collar.
The wire does not need to be buried; you can run the wire above the ground inside a conduit or cable tie the wire to an existing fence as long as the fence is not made of solid metal sheeting. If you do run the wire above the ground, we do recommend using a conduit. The best conduits are either garden hose pipe or polypipe; the choice is yours. If you decide to bury the wire, it needs to be buried between 10cm-15cm below the ground.
There are only two reasons the box would stop working:

1. Please plug the power adaptor into your wall socket and turn it on; look at the back plug and see if a green LED light is illuminated. If there is no green LED light being displayed, then it means the power cord is faulty and needs to be replaced. There is nothing wrong with your actual transmitter box.

2. If the green LED light on the black plug is illuminated, then it means that damage has occurred to the box either due to a power outage, a power surge, or a lightning strike.
In order for your collar to work with your remote you need to have the collar in dual mode i.e. remote and dog fence mode. The green LED light on the collar must be flashing one green light every 5 seconds. To change your collar from single to dual mode press down on the power button until the green LED light on your collar turns to red then release your finger immediately off the power button. Once you have your collar in dual-mode (green LED flashing once every 5 seconds), press the dog selection button, i.e., 1, 2, or 3, and then the vibrate button with the collar in the on position, and you will see which dog selection button is paired to your collar.

To test the shock function is working, please take the test bulb that came with your kit (refer to your user manual page 1 for an image of the test bulb, it looks like a black triangle). Please place the test bulb over the metal prongs and push the dog selection number on the remote that is paired to your collar (1, 2 or 3) and then the shock function. The test bulb should flash an orange light. If it is flashing orange light, it means the shock function is working. You can increase the intensity of the vibration or shock on the collar by using the plus or minus button. If the test bulb does not light up, then it means the shock function isn’t working and the IC component that “talks” to the remote control has malfunctioned. You will need to get a replacement collar.
The dog fence system in not wireless; you need to install the wire to define your boundary for the dog fence function to work. However, the remote dog trainer is a wireless system and portable too, so great for off-leash training, a play at the park, neighborhood walks, going on vacation.

We don't sell wireless dog fence systems as they are very unreliable, and you cannot customize the system to suit your yard. The only shape you can make with a wireless system is a circle which for most yards isn't practical.
There are only two reasons the box would emit a tone:

- There is a break in the wire

- The transmitter box has malfunctioned. Damage has occurred due to a power outage, a power surge, or a lightning strike.

To test whether there is a break in your wire or the transmitter box has malfunctioned, please disconnect the wire from both terminal points on the transmitter box. Reconnect a brand-new piece of leftover wire at least 20m/30ft long to the transmitter box terminal points forming a small loop. If the transmitter box continues to beep, then it means the box has been damaged. If the box stops beeping, then that means there is a break in the wire.
1. The EU error usually appears because the test strip has been reused or the sampling window of the test strip is wet.

2. The meter can also give an EU error if you place the blood on the test strip before inserting the test strip into the meter. You need to insert the test strip then place the blood into the test window.
1. Insufficient blood sample - Please ensure that the blood sample fills the entire blood collection window, and it needs to be done only once. If the blood does not fill the collection window completely and the meter already starts to countdown the result will be incorrect.

2. Please make sure the correct code chip has been inserted into the meter before testing. If you use the code chip for Dogs and actually test on a Cat the result will be incorrect.

3. Please make sure the test strip is stored properly and the container is properly sealed. If the test strips are exposed to the air for too long, the enzyme will start to oxidate and affect the result. You need to make sure the test strip vial has been closed tightly after each test.
If you have tested your pet a few times with the test strips and you keep getting a ketone sign displayed on the meter and not a glucose number, then you need to take your pet to your Vet ASAP.

Please note the result showing on the glucose monitor is not for Ketone, it's still a glucose result. The ketone sign will appear when the glucose result is over 250 mg/dL, and it means your pet has insufficient insulin and cannot regulate their blood sugar concentration.

If your pets test result is over 600 mg/dL, the meter will only show a ‘HI’ reading, instead of any numbers (refer to page 24 of your user manual for the details). You will need to contact your Vet immediately as this is very dangerous for your pets health.
Unfortunately, the glucose monitor cannot delete the test result from its memory. This is to prevent customers from accidentally deleting data and unable to recall the data. Data can only be reset in our lab. We can only suggest you to mark the error data in your logbook first, and wait until the old result is replaced by the latest result.
You need to pull the needle out of the lancing device once you have changed the lancing depth. If you pull the needle to the end before selecting the lancing depth the internal structure of the lancing device will be damaged and cannot be used. You need to first select the lancing depth before you can pull the needle of the lancing device out. Once you select the lancing depth and you have pulled the needle out you will hear a “clicking” sound which means the lancet has been loaded and is ready for use. We recommend for dogs and cats you select a minimum lancing depth of 3 or more.
The following actions need to be undertaken before conducting the glucose test:

1. Please make sure the correct code chip has been inserted into the glucometer before testing. If you used the incorrect code chip i.e. code chip for Cat and actually testing on your Dog, the result will be incorrect too.

2. Insufficient blood sample. Please ensure that the blood sample fills the entire blood collection window, and it need to be done all at once. If the blood doesn’t completely fill the collection window before the meter has started to countdown, the result could be incorrect.

3. Please make sure the test strip is stored properly, or whether the container of the test strip has been damaged. If the test strips are exposed to the air for too long, the Enzyme will start to oxidise and affect the result. So you need to make certain the test strip vial has been closed tight after each test.
The main function of a blood glucose meter is to monitor your dogs blood glucose level, not for diagnosis and treatment. The normal pet blood glucose range is between 70-120 mg/dL (before meal), and you can use our blood glucose meter to measure and record the blood glucose level of your pet at a fixed time daily. Our glucose monitor way exceeds the normal range for a dog and cat. If your dog or cats test value continues to approach or exceed 250 mg/dL, then you definitely must consult with your vet on a frequent basis as that is a dangerous insulin level and your dog can go into a coma without proper medical treatment i.e. insulin
50mg/dL-250mg/dL is the blood glucose meter range.

Your pet's normal glucose range before a meal should be around 70 ~ 120 mg/dL. If the blood glucose measurement is lower than 50 or above 250 mg/dL, you should consult with your Vet for professional medical advice.
The ideal glucose value range for a Canine is around 90-180 mg/dL(5-10 mmol/L), and for a Feline is around 90-250 mg/dL(5-13.9 mmol/L). If you get a higher or lower reading then the normal range then we recommend you consult with your Vet.
1.     Was the test done on the dog before a meal at home? Because blood glucose volume changes very quickly. When digestion starts 30 minutes after eating, the blood glucose measurement value will be different than the value before your dog was fed. The blood sugar level will generally reach its peak about 2 hours after eating (depending on the metabolism and the type of diet), and about 6 hours after the meal, the value should recover to the same rate as before eating.  

2.     If the time interval between your dog's test at home and the test at your Vet is very long, then the obtained test value may indeed be different.  

3.    Generally dogs are less likely to affect the test value due to their emotional state. However, the emotional state of a small number of more sensitive or neurotic dogs may also cause the test value to be slightly higher.
The measurement unit on the glucometer setting can be changed. The pre-set unit in every new glucose monitor is mg/dL. If you want to reset the unit measurement to mmol/L for your Pet Control HQ blood glucose meter please refer to your user manual “Setting up your Meter”, pg 13 (Step 8).
The control range printed on the test strip vial is not the test result range for your pets glucose level it is only used for the blood glucose monitor calibration result of the control solution.

When using the control solution for calibration, please make certain you shake it evenly.
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