FAQs

Do you have discounts on combined postage?
Yes. If you purchase multiple items in a single transaction, we will be able to combine them into a single delivery and save you more. Use Add to Cart button, and you will be able to see what discounts apply before you are committed to buying.

Can I track my order online?
All orders dispatched come with tracking. We will email your tracking number as soon as your item has been sent. You can track your order by clicking on the Australia Post Tracking URL: https://auspost.com.au/parcels-mail/track.html#/track and entering in your tracking number.

How will my order be delivered?
Your order will be delivered via Australia Post in most cases. For large and heavy items, a courier service will be used. Once your order has been dispatched, Pet Control HQ and Pet & Livestock HQ will email you your tracking number so you can monitor your parcel.

How long will it take to receive my order?
Once your payment has been received and cleared we will ship your item within 1 business day. To work out how long it will take to reach you, please refer to our Delivery page or check the estimated delivery time within the listing.

Can my order be delivered to a PO Box?
Orders sent via Australia Post can be delivered to a PO Box address. However, for larger items where a courier service is required we will require a physical address. Please check the delivery service offered at checkout and make sure you provide a street address to avoid any delays.

Can I pick up from Pet & Livestock HQ?
Sorry, pickups are not available.

Do you ship overseas?
Yes we deliver our products worldwide. Delivery charges vary for different countries. To determine the exact amount for postage to your country please refer to the postage option in the listing or contact us directly at sales@petcontrolhq.com.au

Do your products come with a warranty?
Yes.  Please refer to our Warranty page for full details.

If I need to make a warranty claim what do I do?
In the unlikely event that your product is faulty or defective, please contact us immediately at support@petcontrolhq.com.au . We will then advise you on the best course of action. Usually, you will be required to send the faulty item back to us with the shipping charges paid by yourself. We will then assess the item and either repair or replace it. We will then pursue a claim with the manufacturer.

If I need to return an item what do I do?
In the unlikely event that you aren’t entirely satisfied with the product please contact us at support@petcontrolhq.com.au and we will help out as quickly as possible. We offer a 30-day money back guarantee for non-warranty returns.

Can I cancel my order?
Maybe. If you let us know you need to cancel the order before we have packed and dispatched it, we can cancel your order and refund you under our 30 day money-back guarantee. However, once the order has been sent, we can only refund you once the order is returned to us in brand new unused condition. You will need to return the item to us at your expense using a tracked service.

Where are you located?
We are an Australian registered company located in Melbourne, Victoria.

How can I contact you?
By Phone: Within Australia & New Zealand: 1800 755 303, or within USA & Canada: 855 650 0730. Email: info@petcontrolhq.com.au. During business hours we aim to respond within a few hours.