Dogs

Pet Control HQ Technical Guides & Videos

Blood Glucose Meter Monitor Test Strips & Lancets Viideo + FAQ's

a. Reset the collar battery Remove the case of the collar by unscrewing the 4 screws. We recommend doing this over a bowl as the screws are very small and you don’t want them to go missing. Remove the case and you will notice a battery. Do not remove the battery. You will notice a red and black wire attached to the battery. Follow your fingers along the wire until you get to a white clip near the middle. Unclip the wire from the collar. Leave it unclipped for 10 seconds and then reclip it. Place the case back on the collar and rescrew it. Turn the collar on and see if that resolved the issue.

If the battery reset doesn’t resolve the issue then:

b. The collar has IC component damage. The dog collar has 2 x IC components. One component “talks” to the dog fence and the other IC component “talks” to the remote. If the dog fence system is not working i.e. collar is not emitting a shock for the dog fence function then the IC component that “talks” to the dog fence has been damaged. Damage occurs if:

• The owner drops the collar several times.

• The dog continuously bangs the receiver against a hard surface i.e. a wall, the ground a fence, a rock, etc.

Possible reasons:

• There is a break in the wire loop Disconnect the cables connected to the terminal points of the transmitter box. Use brand new, left over wire and make a small close loop (approximately 20m). If the transmitter box stops beeping then there is a break somewhere along the boundary wire however if the transmitter box continues to beep then it means that the transmitter box has malfunctioned.

• The transmitter box has malfunctioned This is caused by either a power outage or lightning strike or power surge. The transmitter box will need to be replaced.

The dial on the transmitter box is set to high. The dial on the transmitter box determines the range between the wire and the collar i.e. at what point the collar will start to emit a tone, vibration and shock. Please note the dial on the transmitter box has nothing to do with the intensity level of the shock emitted.

Wire Sizing Guide Relative to Transmitter Dial Setting

Area to Fence

Amount of Wire Needed

Dial Setting 

1/3 Acre

150 metres

3

1/2 Acre

200 metres

3

1 Acre

300 metres

3-4

2 Acres

400 metres

4

3 Acres

450 metres

4-5

4 Acres

500 metres

5

5 Acres

600 meters

5-6



The dog is getting shocked everywhere in the safe area:

• Boundary Layout less than 80m:

If you are using less than 80m of wire it causes the system to be unstable as the safe area is to small. You can connect the resistor (included in your kit) to your transmitter box to try stabilise the system. You will need to turn the dial up on the transmitter box if using the resistor.

• Boundary Layout 80m+:

If you are using 80m or more of wire there could be underground or overhead electrical cables or telephone cables which are interfering with the collar. The boundary wire needs to be laid at least 3m away from any underground or overhead electrical wires and telephone cables.

• Angular Layout

You cannot have any angles in your layout. All angles need to be smooth round radius approximately 1m wide.

The collar battery is not lasting long Try resetting the collar battery. You can remove the case of the collar by unscrewing the 4 screws. We recommend doing this over a bowl as the screws are very small and you don’t want them to go missing. Remove the case and you will notice a battery. Do not remove the battery. You will notice a red and black wire attached to the battery. Follow your fingers along the wire until you get to a white clip near the middle. Unclip the wire from the collar. Leave it unclipped for 10 seconds and then reclip it. Place the case back on the collar and rescrew it. Turn the collar on and see if that resolved the issue.

Note: The collar battery last between 24-72 hours in dual mode depending on usage (dog fence and remote dog training mode) and can last up to 7 days in single mode (dog fence function mode only). We recommend if you are going to be away from home and not using the remote dog trainer then you should have your collar set in single mode to prolong the battery life.

If you are sing more than 150m in your layout the additional wire needs to be the same wire purchased from Pet Control HQ. If you are using wire of a different thickness and composition this will cause the system to be unstable and could result in the transmitter burning out over time. We will not warranty the transmitter box if you use wire purchased elsewhere.

The wire needs to be placed at least 3m away from any solid metal objects i.e a metal shed, a solid metal fence, a trailer, etc.

There is no need to bury the wire. The wire can be placed above the ground inside a conduit to protect the wire. We recommended using either a garden hose pipe or poly pipe as a conduit. The wire can also be mounted to an existing fence as long as the fence in not made of solid metal sheeting (i.e. color bond/zinc fence) because it interferes with the signal emitted by the transmitter box . However, you can use a chicken wire mesh fence or barbed wire fence. If a solid metal fence is used the wire must be placed at least 3m away from the fence. The wire can be placed underground however it needs to be placed between 10cm to 15cm below the ground.

Reset the collar battery

The dog collar has 2 x IC components. Once component “talks” to the dog fence and the other IC component “talks” to the remote. If the dog fence system is not working i.e. collar is not emitting a shock for the dog fence function then the IC component that “talks” to the dog fence then the IC component has been damaged. Damage occurs if: The owner drops the collar several times.

The dog continuously bangs the receiver against a hard surface i.e. a wall, the ground a fence, a rock, etc.

In these scenarios, we will replace the product under goodwill as long as the collar was purchased within the past eight months. Even if we replace the collar for free, we will still charge shipping. If a customer complains in a “hard” tone, we will replace the collar for free if the purchase was made between eight to 12 months before, still shipping will be charged.

We will not charge for the collar nor shipping within the first 60 days of purchase.
Possible reasons

The transmitter box is damaged It could be a power outage/lightning strike/power surge that damaged the device No warranty. The customer will need to buy another transmitter box if the purchase was more than eight months ago; we could still provide a discount to the customer depending on how long ago they bought it. If customer purchased system within first 45 days we will replace at no charge however will charge for shipping. There is a break in the wire loop Disconnect the cables, use brand new wire and make a small close loop (20 mts), if the transmitter box stops beeping then there is a break somewhere along the boundary wire however if the transmitter box continues to beep then it means that the transmitter box has malfunctioned due to above.

If the transmitter box is set in number 1 or number 2 it will emote a chirping noise like a cricket because the level is too low for the amount of wire used in the boundary layout; we need to level up the transmitter box and see if it continues beeping.
The dial on the transmitter box is the distance between the wire and the collar when the collar will start shocking the dog, the dial on the transmitter box has nothing to do with the intensity of the shock emitted.

You will only use the number 10 only for 10 acres areas. If the customer uses between 100 to 600 should not be higher than level 6.

Meters (100m minimum) Dialer
150m 3
300m 3-4
450m 5
600m 6
750m 7
10 acres 10


80 cm to 2m is the range between the collar and the wire in which the dog can receive a correction (shock)
This could happen if the length of the wire is too little (below 80m); the customer will need to connect the resistor between the transmitter box and the wire. Connect the resistor to the transmitter box (either the red or black terminal point) and the other end of the resistor to the cable. Refer to user manual pages 30-31.

If there are underground electrical cables or overhead electrical cables or telephone cables where the boundary fence wire has been laid this will cause the collar to shock the dog in the safe zone due to the frequency emitted from the electrical wires. The boundary wire cannot be laid on top of the electrical wires the wire need to be laid at least 3m away from any electrical wires to avoid interference.
The transmitter box needs to be placed at least 3m away from any major electrical appliances i.e. refrigerator, air conditioning unit, antennae cable, etc. You cannot place the transmitter box directly on metal i.e. a metal shed as metal insulates the signal emitted from the box. You need to have a barrier between the transmitter box and the metal shed. We recommend using at least a 10cm block of wood and placing the transmitter box on the wood and the wood on the metal shed. The wood will insulate the transmitter box.

Note: The transmitter box is an electrical device and needs to be placed indoors or under cover away from any of the outside elements

The system will not work in below zero conditions.

In order for your collar to work with your remote you need to have the collar in dual mode i.e. remote and dog fence mode. The green LED light on the collar must be flashing one green light every 5 seconds. To change your collar from single to dual mode press down on the power button until the green LED light on your collar turns to red then release your finger immediately off the power button. Once you have your collar in dual mode press the dog selection button i.e. 1, 2, or 3 and then the vibrate button with the collar in the on position and you will see which dog selection button is paired to your collar. If none of the dog selection collars work with your remote it means the collar is in an unpaired state. Refer to how to pair the collar to the remote

Turn on the remote and collar. Please have them NOT plugged into a charger but containing some charge. The collar needs to be in an unpaired state. If it is unpaired then the green light on the collar will flicker and it is ready to be paired. If the green light is not flickering then it is in a paired state and needs to be unpaired first.

To unpair:

- On the remote, press the bell and lightning bolt buttons at the same time (top right and third from the top right) until the numbers on the screen are running and with remote antenna near but not touching the collar prongs press either buttons 1,2 or 3 until a beep or 2 occurs. - Then press the bell and lightning bolt buttons at the same time (top right and third from the top right) until the numbers on the screen stop running.

- This should unpair the collar and the light on the collar should now be flickering.

To pair:

- To pair the remote to the collar press the Plus and lightning bolt buttons at the same time (top left and third from the top right) until the numbers on the screen are running and with remote antenna touching the collar next to the green LED light press either buttons 1,2 or 3 until a beep or 2 occurs. - Then press the Plus and lightning bolt buttons at the same time (top left and third from the top right) until the numbers on the screen stop running. The collar should now be paired.

To Test:

- Press the button 1,2 or 3 on the remote (whichever you paired the collar to) and then press the vibrate button (second row down on the right). If the collar vibrates then it is paired.

The collar may beep or vibrate indoors if your dog stands close to a major electrical appliance. To stop the beeping and vibrating you can try to:

1. Turn off your fence transmitter box at the power supply.

2. Test the receiver collar indoors and see if the collar stops beeping and vibrating.

3. Connect the resistor to the transmitter box (included in your kit)

4. Once you have connected the resistor to the transmitter box, please turn on the fence transmitter box and test the receiving collar indoors to see if there is any random beeping and vibrating.

The Pet Control HQ Deluxe Electric Dog Fence System:

• The system has three automatic levels of progressive correction (i.e. shock).

• The collar is waterproof (IPX7 Rated), so your dog can go swimming with the collar on and the strap is made of robust PU material. Your dog can go swimming for 30 minutes at a maximum depth of 1m.

• The system covers up to 10 acres.

• The collar battery is rechargeable.

• The wire used for this system is much thicker than any other wire sold with an electric dog fence & is heavy duty and robust.

• The system is unique it can be used as a standalone electric dog fence system or a combination electric dog fence system and remote dog training collar. The remote is an optional extra and can be purchased from us. The remote has nothing to do with the dog fence function and is fantastic for remote dog training i.e. off-leash training, anti-bark, nuisance behavior, digging up the vegetable patch, digging under the fence, pulling washing off the line and even inside if your dog pulls food off the table, etc.

• The system has been designed for stubborn & hard to train dogs.

Pet Control HQ Standard Electric Dog fence System:

• The system has four levels of manual correction.

• The collar is waterproof (IPX4 Rated), the collar is water resistant and the strap is made of nylon.

• The system covers up to 10 acres.

• The collar battery is rechargeable

• The wire used for this system can be 1mm thick or 1.6mm thick. Our wire is much thicker than other wires sold with an electric dog fence but marginally thinner than our deluxe wire. The 1.6mm wire is robust and durable. We only recommend the 1mm wire if you are good with DIY as the 1mm wire can be tricky to work with.

1. Disconnect your entire cable loop network from the transmitter box terminal points and connect only a short test loop of leftover new cable, say 20m -30m

2. Turn the transmitter dial up to 5.

3. Test your collar using the test bulb provided (included in your kit) and walking towards the wire with the collar being turned on and using the test bulb on the metal prongs. You should see the orange test bulb light up when you near the wire, indicating the collar is shocking. Walk away from the wire and then back towards it to see the collar react each time you near the wire. Please note the collar has an auto-protection mode, so if it remains by the wire for longer than 8 seconds, it will stop shocking. Please note that the orange test bulb light may not be seen clearly in broad daylight, so try doing the test at dusk or lower light environment.

4. If all works fine on the short loop test, connect your existing loop cable network and do the same tests by testing various loop sections.

5. If the test bulb does not light up, please move the transmitter box to another location and redo the above steps.

There are only two reasons the transmitter box would stop working:

1. Plug the power adaptor into your wall socket and turn the switch on; look at the black plug and see if a green LED light is illuminated. If there is no green LED light being displayed, then it means the power cord is faulty and needs to be replaced. There is nothing wrong with your actual transmitter box.

2. If the green LED light on the black plug is illuminated, then it means that damage has occurred to the transmitter box either caused by a power outage, a power surge, or a lightning strike.

We don't sell wireless dog fence systems as they are very unreliable, and you cannot customize the system to suit your yard. The only shape you can make with a wireless system is a circle which for most yards isn't practical. You need to install the wire to define the boundary for the dog fence function. However, the remote dog trainer is a wireless system and portable too, so great for off-leash training, a play at the park, neighborhood walks, going on vacation.

The following is the noting items of Pet Control HQ Electric Dog Fence System Collar functionality:

• Your pet's collar has 2 warning alerts for their safety, a TONE & VIBRATION warning, then a progressively increasing STATIC ONLY correction

• Your pet's collar automatically decides correction level based upon A) boundary width & B) speed your pet is moving into/through its boundary

• Your pet's collar is designed to avoid giving static correction during warning alerts

• IMPORTANT Due to individual boundary layouts and factors mentioned above, corrections may not include both TONE & VIBRATION warnings

• Your pet's collar is designed to emit a high-pitched TONE, it's tuned specifically to a level that will get your pet's attention

• Occasionally, your pet's collar will skip a TONE warning, going directly to a VIBRATION warning. This is normal due to different situational factors such as speed etc.

A VIBRATION warning is a strong reminder and if consistent, is a stronger deterrent than the TONE warning

About

Short loop Test

Transmitter Box Continuously beeping

How to Replace battery for your Pet Control HQ Collar

Pairing and unpairing the Pet Control HQ collar to the remote

Inserting the resistor

Collar not shocking for dog fence function

Cancelling the correction for your dog fence

Resetting the Collar Battery

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